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CityFibre
Customer Success Manager
Join CityFibre as a Customer Success Manager in Irlam, Greater Manchester. Leverage ServiceNow skills to enhance customer satisfaction and retention. Salary up to £62k.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Customer Success Manager role at CityFibre, responsible for delivering an exceptional in-life experience for customers, supporting them to get the most out of services while ensuring high levels of satisfaction and retention.
Requirements
- Experience managing customer relationships in a service-focused environment
- Exceptional communication skills
- Strong personal organisation and accountability
- Experience with CRM systems (e.g., Salesforce, ServiceNow)
- ITIL Foundation certification (v3 or v4)
Benefits
- Salary up to £62,000
- Performance related bonus
- Range of benefits for financial, physical and mental wellbeing
Requirements Summary
2+ years experience in customer-facing roles, CRM experience, ITIL Foundation certification
Apply now
Irlam
|
Greater Manchester
United Kingdom
Entry Level
In-Person
Full Time
