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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Heredia, Alajuela. Leverage your 5+ years of experience to enhance customer adoption of ServiceNow products.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
The Customer Success Manager will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. The role involves promoting customer success stories, ensuring customers obtain maximum value from their ServiceNow investment, and working with ServiceNow teams to improve product adoption.
Requirements
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
Benefits
- Equal Opportunity Employer
- Accommodations for applicants with disabilities
- Export Control Regulations
Requirements Summary
5+ years of customer service experience, ability to provide independent services, and issue resolution skills
