Customer Success Manager

ServiceNow is seeking a Customer Success Manager to oversee a portfolio of customers and help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. The ideal candidate will have experience in leveraging AI into work processes and 5+ years of experience providing customer professional services.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years of experience providing customer professional services or related business support
• Ability to provide independent comprehensive services
• Experience resolving issues through analysis
• Experience in working collaboratively

Benefits

• Equal Opportunity Employer
• Accommodations for accessible and inclusive experience
• Export Control Regulations for certain positions