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CityFibre
Customer Success Manager
Join CityFibre as a Customer Success Manager in Milton Keynes. Leverage ServiceNow skills to enhance B2B customer relationships in the telecom sector. Salary up to £62k.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 30, 2025
This Customer Success Manager role involves delivering an exceptional in-life experience for business customers, managing high-value relationships, and representing the voice of the customer internally. The role requires strong industry knowledge and a background in customer success or service management within the telecoms sector.
Requirements
- Strong background in customer success or service management within the telecoms sector
- Experience working in the B2B or B2B2C broadband market
- Strong knowledge of FTTP and Ethernet product sets
- Detailed understanding of the UK broadband industry and market dynamics
- Exceptional communication and stakeholder management skills
- Experience using CRM systems such as Salesforce or ServiceNow
- ITIL Foundation certification (v3 or v4)
Benefits
- Salary up to £62,000
- Performance-related bonus
- Range of benefits to support financial, physical, and mental wellbeing
- 25 days annual leave
- Birthday off
- Day off to support a charity or organisation of choice
- Private medical insurance
- Supportive family friendly and menopause policies
Requirements Summary
Customer success background, telecoms sector experience, B2B broadband market knowledge, CRM systems experience, and ITIL certification
