Customer Success Manager

Customer Success Manager role at CityFibre, a leading fibre-only network provider in the UK. The role involves managing high-value customer relationships, delivering exceptional in-life experiences, and driving service excellence. The job offers a hybrid work arrangement, competitive salary, and a range of benefits.

Requirements

• Strong background in customer success or service management within the telecoms sector
• Experience working in the B2B or B2B2C broadband market
• Strong knowledge of FTTP and Ethernet product sets
• Detailed understanding of the UK broadband industry and market dynamics
• Exceptional communication and stakeholder management skills
• Experience using CRM systems such as Salesforce or ServiceNow
• ITIL Foundation certification (v3 or v4) to support structured service management

Benefits

• Salary up to £62,000
• Performance-related bonus
• 25 days annual leave
• Birthday day off
• Charity day off
• Private medical insurance
• Supportive family-friendly and menopause policies