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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Munich, driving customer engagement and adoption of ServiceNow solutions. Requires 5+ years in tech, fluent in German & English. Competitive salary and growth opportunities.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
ServiceNow is seeking a Customer Success Manager to be a trusted advisor to their customers, driving post-sale engagement and maximizing the value of their ServiceNow solutions. This role focuses on building strategic relationships with customers, driving adoption of their platform, and ensuring they achieve their business objectives. The manager will work with internal teams to ensure seamless service delivery and innovation.
Requirements
- Drive Business Outcomes: Own a portfolio of customers and ensure they achieve business objectives.
- Strategic Guidance: Build and maintain relationships with key stakeholders.
- Customer Success & Adoption: Drive product utilization, expand use cases, and drive customer satisfaction.
- Create Tailored Success Plans: Develop personalized success plans and conduct regular reviews.
- Lead Issue Resolution: Proactively address customer health and address escalated issues.
- Drive Innovation and Advocacy: Share success stories and showcase the impact of ServiceNow.
Benefits
- Competitive salary
- Opportunities for growth
- Collaborative work environment
Requirements Summary
5+ years experience in a technology-driven environment. Strong customer success track record.Fluent German & English & ServiceNow experience (SaaS platform)
