Customer Support Engineer

We're looking for a Customer Support Engineer to provide support to Swift's product and services within the area of expertise of their team. The successful candidate will work with customers to establish the root cause of problems and provide end-to-end service support.

Requirements

• Master or Bachelor degree in IT/Engineering/Computer Science or equivalent
• Fluent English written and spoken communication skills
• 5- 10 years experience in a technical customer support environment, in Financial Services, Banking or similar
• Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)
• TCP/IP protocol and technical implementation (such as NAT, routing)
• SSO, RADIUS, LDAP integration with applications
• Windows, Linux, and/or Rhel administration
• Oracle databases, MQ series and/or IBM WebSphere
• User or Administrator of SAP, SalesForce, ServiceNow
• Java, XML and SQL knowledge

Benefits

• Competitive package
• Rotations for weekends/public holidays with leave & pay compensation