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Makersite GmbH
Customer Support Engineer (m/f/x)
Join Makersite GmbH in Berlin as a Customer Support Engineer. Leverage ServiceNow skills to resolve complex issues in a sustainable PLM environment. Competitive salary, 30 days PTO, and remote flexibility.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 21, 2025
Makersite is a leading platform for product lifecycle management (PLM) that empowers companies to make smarter, more sustainable decisions across their entire supply chain. We're looking for a Customer Support Engineer to join our growing team and play a key role in shaping the future of sustainable product development.
Requirements
- Minimum of 3 years of experience in a technical support role within a complex B2B SaaS environment
- Experience working with ticketing systems (e.g., Zendesk, Jira, ServiceNow)
- Logging & Monitoring: Experience with tools like Grafana, Splunk, Datadog, or New Relic
- Databases: Basic SQL querying (e.g. OrientDB)
- Familiarity with Python is a plus
- Strong understanding of SaaS solutions, particularly in the context of product supply chain and sustainable development
- Excellent English proficiency (mother tongue), with strong written and verbal communication skills
- Ability to explain technical solutions to both technical and non-technical users
- Strong analytical skills to diagnose and resolve complex technical issues
Benefits
- Competitive Salary
- 30 Days Paid Time Off
- Remote-First Flexibility
- Generous Learning & Development Budget
- Choose Your Ideal Work Equipment
Requirements Summary
At least 3 years of experience in a technical support role with a complex B2B SaaS environment, strong analytical skills, and excellent English proficiency
