Customer Support III

We value learning and growth and the ability to make a big impact at a small company. We are hiring a Customer Support Specialist III to help manage, expand and oversee our rapidly growing portfolio of federal contracts.

Requirements

• 3+ years of experience in technical/customer support in government, healthcare, or large-scale digital services
• Experience troubleshooting across authentication systems, APIs, web portals, and mobile apps (experience with ID.me or Login.gov is a plus)
• Familiarity with ticketing/support platforms (like Zendesk, ServiceNow, or Jira) and documentation tools (Confluence, SharePoint)
• Basic understanding of cloud-based infrastructure, CI/CD pipelines, monitoring/observability (e.g., Datadog, Sentry)
• Excellent written and verbal communication skills; ability to support users with varying technical backgrounds
• Strong problem-solving aptitude, attention to detail, and ability to troubleshoot under pressure
• High empathy, patience, and a customer-first mindset—especially working with Veterans
• Experience working in Agile development environments

Benefits

• Fully remote
• Annual stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays