.svg)
Customer Support Lead, Stargate
Lead Stargate customer support at Woven by Toyota (Chiyoda). 5+ yrs technical support, Git/GitHub expertise, ServiceNow proficiency required. Manage global team, resolve critical issues, optimize workflows. Competitive salary, flexible hours, housing allowance.
Job description
Woven by Toyota is seeking a Customer Support Lead to oversee the day-to-day support delivery for Stargate, Toyota’s pioneering software development platform. This hybrid role requires a hands-on, technically fluent leader who can guide a globally distributed team, resolve critical customer issues, and improve internal workflows. The Customer Support team plays a critical role in supporting external customers, primarily software developers, who rely on Stargate to build and ship high-quality automotive software.
Requirements
- 5+ years of hands-on experience in technical customer support within the software industry
- Proven experience leading support teams in multicultural environments
- Hands-on experience with Git and GitHub
- Ability to write simple Bash or Python scripts to extract, manipulate, and visualize data
- Strong focus on operationalizing new feature releases
- Proficiency with support and engineering tools such as Slack, Jira, Confluence, ServiceNow, GitHub, and Artifactory
- Business-level English and Japanese language skills
Benefits
- Competitive Salary
- Flexible working time
- Paid Holiday
- Sick Leave
- Japanese Social Insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program
