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Woven by Toyota
Customer Support Lead, Stargate
Join Woven by Toyota in Tokyo as a Customer Support Lead. Leverage ServiceNow skills to guide a global team, resolve issues, and enhance workflows.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Woven by Toyota is seeking a Customer Support Lead to oversee the day-to-day support delivery for Stargate, Toyota’s pioneering software development platform. This hybrid role requires a hands-on, technically fluent leader who can guide a globally distributed team, resolve critical customer issues, and improve internal workflows. The Customer Support team plays a critical role in supporting external customers, primarily software developers, who rely on Stargate to build and ship high-quality automotive software.
Requirements
- 5+ years of hands-on experience in technical customer support within the software industry
- Proven experience leading support teams in multicultural environments
- Hands-on experience with Git and GitHub
- Ability to write simple Bash or Python scripts to extract, manipulate, and visualize data
- Strong focus on operationalizing new feature releases
- Proficiency with support and engineering tools such as Slack, Jira, Confluence, ServiceNow, GitHub, and Artifactory
- Business-level English and Japanese language skills
Benefits
- Competitive Salary
- Flexible working time
- Paid Holiday
- Sick Leave
- Japanese Social Insurance
- Housing Allowance
- Retirement Benefits
- Rental Cars Support
- In-house Training Program
Requirements Summary
Seeking a leader with 5+ years of technical support experience and proficiency in Git/GitHub. Must be able to lead multicultural teams and troubleshoot using scripting languages, with business-level English/Japanese skills
