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Usercentrics GmbH
Customer Support Operations Specialist
Join Usercentrics in Lisbon as a Customer Support Operations Specialist. Leverage ServiceNow skills to enhance customer experience and streamline workflows. Benefits include flexible hours and personal development budget.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2025
Usercentrics is a global leader in data privacy solutions, serving the small and medium business segment. They are seeking a Customer Support Operations Specialist to optimize and scale their Customer Support strategy by implementing processes, data analysis, and reporting. This is a hands-on role focused on improving customer experience, streamlining workflows, and building scalable systems within a dynamic team environment.
Requirements
- 5+ years of experience in customer or customer support operations
- Advanced proficiency in Zendesk, Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud
- Proficiency in Power BI and familiarity with Salesforce CRM
- Strong understanding of customer journeys and business impact
- Proven ability to lead organizational change and develop cross-departmental processes
- Strong analytical and communication skills
Benefits
- Personal development budget
- Job-related language courses
- Workcations
- Flexible working hours
- Hybrid working
- Company events
Requirements Summary
5+ years experience in customer support. Proficiency in Zendesk, Jira Service Management, or Salesforce. Strong analytical and communication skills
