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Customer Support Specialist (Technical)
Join Peraton as a Customer Support Specialist in Sterling, VA. Utilize ServiceNow for Tier I support, ensuring timely service delivery. Requires US citizenship, Secret Clearance, and 1-3 years of help desk experience. Competitive salary and hybrid work schedule offered.
Job description
Peraton is seeking a Customer Support Specialist (CSS) for its Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. The CSS will be a part of the Service Desk team, responsible for providing Tier I support to internal CA/CST users, resolving incidents, and ensuring timely service delivery to CA IT infrastructure. This role involves working closely with various teams and stakeholders within the government and DOS environments.
Requirements
- U.S. citizenship active
- Secret Government Security Clearance
- 1 to 3 years of help desk/service desk experience
- Ability to document ticketing information accurately
- Strong written and verbal communication skills
- Ability to work independently and manage time effectively
- Proficiency in using ticketing systems like ServiceNow and/or Remedy
Benefits
- Competitive salary
- Hybrid work schedule
Requirements Summary
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