Customer Support Tier 1 - APAC (11 pm - 8 am)

Aizon is a software-as-a-service provider transforming manufacturing operations in life science industries using advanced analytics and artificial intelligence. We're looking for a Customer Support Tier 1 agent to provide high-quality support to customers in APAC, working a rotating shift from 11 pm to 8 am.

Requirements

• 3+ years of experience in a technical support environment
• Experience working with ticketing systems and managing workflows to meet critical SLAs
• Experience working in a team-oriented environment, with the ability to escalate and collaborate with higher-tier support teams
• Basic understanding of software applications, cloud technologies, and SaaS platforms
• Familiarity with common operating systems (Windows, macOS, Linux) and web browsers
• Ability to troubleshoot common connectivity, performance, and configuration issues
• Experience supporting technical users or enterprise customers, ideally in regulated environments (e.g., pharma, manufacturing)
• Familiarity with ITIL processes or structured support methodologies
• Previous experience with tools such as Jira Service Management, Zendesk, or ServiceNow
• Experience reading and interpreting technical documentation, logs, or simple API responses (e.g., JSON)

Benefits

• Competitive salary
• Stock Options
• Private Medical & Dental Insurance
• Internal Training & Certifications
• Professional development and collaborative environment
• Flexible schedule
• Flexible Remuneration Options
• Language Training Courses
• Top-notch 'tech pack' – We are Mac lovers!
• Monthly Team Building Activities