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Oracle
CX Service Solutions Engineer (Presales)
Join Oracle as a CX Service Solutions Engineer (Presales) in Bucharest. Leverage your CX expertise and ServiceNow skills to drive customer success. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 18, 2025
As a CX Service Solutions Engineer (Presales), you will have the opportunity to develop your skills in product expertise, customer interaction, and general IT market knowledge. You will act as a business partner within the Solution Engineering ecosystem and be seen as a trusted advisor by the Sales Community.
Requirements
- Solid professional experience in CX
- Experience with Oracle's CX Cloud suite, focus on Field Service and Fusion Service product areas
- ITIL certification or knowledge / insights about the service support flows
- Good techno-functional skills in Oracle Fusion Applications in CX area
- Expertise in Application Composer, groovy scripting (good to know)
- Experience with CX software products like Field Service and Fusion Service, RightNow, ServiceNow, Sales Force Service Cloud, Microsoft Dynamics 365 Customer Service, etc.
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs to give back to the community
- Support for work-life balance
- Inclusive workforce with opportunities for all
Requirements Summary
Bachelor’s or Master’s Degree in Business Administration, Marketing, Cybernetics, Polytechnics School or comparable, Good understanding of and passion for digital and emerging trends in Gen AI, AI, AI Agents etc., Previous exposure to / hands-on experience with CX systems
