Data Center Operations Analyst (Geneva)

ServiceNow is a global market leader that brings innovative AI-enhanced technology to customers. The company is looking for a Data Center Operations Analyst to manage the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center.

Requirements

• 4+ years of experience in data center operations management
• Experience of managing the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center
• Holistic experience of overseeing systems performance, the monitoring of equipment and the management of vendor relationships
• Experience of capacity planning and continual assessments for DC
• Good knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security
• Experience managing vendors in a data center environment
• Strong analytical skills with the ability to multi-task several unrelated issues
• General documentation skills with particular emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies a plus
• Proven ability to function in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required
• A deep passion for Sustainability and compliance to support our customers global impact responsibilities

Benefits

• competitive salary
• supportive teams
• a real opportunity to progress in your career with a forward-thinking organisation
• holidays
• company-wide designated global well-being days
• good working culture to support the balance you need in both work and life
• parental leave programs
• childcare and caregiving benefits
• a learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• a global, cross-functional mentoring program
• team building activities
• various employee belonging groups
• volunteering, and community outreach programs