Data Center Operations Engineer

Join ServiceNow as a Data Center Operations Engineer and be a part of the Service Engineering team responsible for global infrastructure design, standards, and architecture. As a key member, you will engineer, implement, and communicate processes, including security, asset management, deployments, and infrastructure design.

Requirements

• 2+ years of experience in data center operations and/or facility operations
• Experience in installing and troubleshooting telco circuits
• Installation of pre-integrated racks, individual servers, and network appliances
• Basic hands-on hardware break-fix with servers and network appliances
• Deep technical understanding of data center facilities and infrastructure
• Working knowledge of networking/server architecture and hardware
• Experience managing vendors in a data center environment
• Process oriented and experienced in process development
• Strong analytical skills with the ability to multi-task several unrelated issues
• Excellent general documentation skills with emphasis on technical processes and standards
• Knowledge and experience in ITIL process methodologies is a plus
• Proven ability to function independently in ambiguous situations with a record of success
• Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills required
• Proven ability to lead cross-functional teams in highly technical, multi-disciplined projects
• CompTIA A+, Server+ or Network+ certification is a plus
• GCS-23

Benefits

• Equal opportunity employer
• Accommodations for candidates with disabilities
• Export control regulations compliance