Data Center Operations Engineer

Join ServiceNow as a Data Center Operations Engineer and contribute to transforming how we work. As a key member of our Data Center Operations Team, you will be responsible for managing the planning, hardware installation, and configuration, optimization, operations, and ongoing maintenance of the computer/data center. This role is primarily based at our data centre facility in Geneva, Switzerland.

Requirements

• 4+ years of experience in data center operations management
• Experience of managing the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center.
• Holistic experience of overseeing systems performance, the monitoring of equipment and the management of vendor relationships.
• Experience of capacity planning and continual assessments for DC.
• Good knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Experience managing vendors in a data center environment.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies a plus.
• Proven ability to function in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
• A deep passion for Sustainability and compliance to support our customers global impact responsibilities.
• Some travel would be required--domestically and internationally.

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Holidays
• Company-wide designated global well-being days
• Good working culture to support the balance you need in both work and life
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• A global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs
• Mental health resources that offer coaching and 24/7 support