Database Service Delivery Leader

We are seeking a Database Service Delivery Leader to lead our global database services delivery organization for a strategic 3-year client engagement.

Requirements

• 12+ years in enterprise database management with progressive leadership experience
• 5+ years managing multi-client database operations in complex stakeholder environments
• 3+ years experience with global team management across multiple geographic regions
• Proven success leading database services delivery in application-focused environments
• Deep expertise in logical/application database management across multiple DBMS platforms
• Strong understanding of database performance optimization, including query tuning and indexing strategies
• Experience with enterprise monitoring tools (New Relic preferred) and database management platforms
• Knowledge of data modeling tools (ER Studio preferred) and enterprise repository management
• Understanding of ETL processes, data integration, and cross-application database coordination
• Familiarity with cloud database platforms and hybrid infrastructure environments
• Extensive experience with ITIL processes and service delivery frameworks
• Proven ability to implement and optimize ServiceNow for database service delivery
• Demonstrated success in managing complex SLAs and contractual commitments
• Experience with performance metrics development and KPI management
• Strong background in incident, problem, and change management for database operations
• Exceptional executive communication skills with ability to facilitate complex stakeholder discussions
• Strong business acumen with ability to translate technical database concepts into business value and strategic outcomes
• Demonstrated success managing complex client relationships and leading organizational change initiatives
• Experience facilitating collaboration between business teams, technical teams, and vendor organizations
• Cultural sensitivity and experience leading relationships across global time zones
• Proven ability to drive consensus and decision-making in multi-stakeholder environments
• Understanding of data governance frameworks and regulatory compliance requirements
• Experience with database security best practices and audit requirements
• Knowledge of capacity planning and resource optimization in enterprise environments
• Familiarity with database backup, recovery, and disaster recovery strategies
• Understanding of application development lifecycle and database change management

Benefits

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off