Datacenter Support Technician

OSC EdgeTech is seeking a Datacenter Support Technician to join the team. The Datacenter Support Technician will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures, receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services, and decommission systems when hosted customers terminate their agreements.

Requirements

• Strong Knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System
• Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills
• Great analytical, critical thinking and problem-solving abilities
• Superior customer service skills
• Adaptable and capable of working in fast-paced environments
• High School Diploma or equivalent
• Two or more years' service desk experience
• Security+ certification
• Must be US citizen
• Must possess active secret security clearance or higher
• Must be able to pass pre-employment background check

Benefits

• Paid holidays
• Paid time off
• 401K with employer match
• Dental, vision, health insurance plans
• Life and disability benefits