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Quicken Loans
Knowledge Strategist
Knowledge Strategist at Quicken Loans (Detroit, MI). Govern ServiceNow knowledge ecosystem, manage taxonomy, optimize AI Search, train 80+ partners, ensure content quality & consistency.
ServiceNow Role Type:
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Job description
Posted on:
December 1, 2025
As a Knowledge Strategist at Rocket Companies, you will own the governance, taxonomy, and search optimization of our ServiceNow knowledge ecosystem, ensuring information is accurate, structured, and AI-ready to support seamless employee experiences.
Requirements
- Develop and maintain article templates, style guides, and publishing standards for Rocket's knowledge ecosystem
- Manage contributor permissions and enforce governance models to ensure content quality and consistency
- Host monthly office hours and training sessions for 80+ content partners to build knowledge management capabilities
- Define and evolve Rocket's knowledge taxonomy, hierarchies, and tagging standards to improve findability
- Configure ServiceNow AI Search, including synonyms and relevancy tuning to enhance user experience
- Lead content migration projects and audit migrated content for alignment with Rocket standards
- Partner with Product Strategy to evolve Rocket's intranet roadmap and knowledge strategy
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Benefits
Requirements Summary
Experience with ServiceNow Knowledge Management or similar platforms, strong understanding of taxonomy design, search optimization, and governance principles, ability to train and enable stakeholders effectively
