Delivery Manager (SaaS Ops)

FlexTrade Systems is seeking a Delivery Manager for SaaS Operations to ensure service delivery excellence and maintain high levels of client satisfaction. The ideal candidate will have hands-on technical lead experience and strong communication skills. Responsibilities include managing incident response efforts, coordinating root cause analysis, and monitoring service desk KPIs.

Requirements

• 5+ years' experience in an ITSM coordination/supervisory role, preferably within an MSP or IT service environment
• Knowledge of formal IT Service Management principles, being at least ITIL4 foundation certified
• Familiarity with IT service management tools (e.g. ServiceNow)
• Ability to handle competing priorities in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a passion for delivering excellent service
• Excellent organisational and time management skills
• Strong communication and interpersonal abilities, both written and verbal

Benefits

• equal opportunity employer
• employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law