Demand & Project Intake Coordinator

As a Demand & Project Intake Coordinator, you will serve as the first point of contact for incoming IT project and service requests, support the Customer Success Team, and facilitate intake meetings, assist with prioritization, and document decisions in ServiceNow.

Requirements

• Two years of professional experience in Information Technology, Service Delivery, or Project Coordination
• Experience with enterprise ticketing or workflow management platforms (ServiceNow preferred)
• Strong organizational and analytical skills with attention to detail
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to build positive working relationships quickly
• Proven ability to multitask and manage competing priorities in a fast-paced environment
• Demonstrated ability to analyze data, identify trends, and propose process enhancements
• Familiarity with ITIL service management principles and project lifecycle processes
• Ability to work under limited supervision while ensuring accuracy, timeliness, and quality

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents