Deputy Manager, Professional Services

Deputy Manager, Professional Services. Bring technical know-how and experience in building and growing customer-focused sales engineering teams. Support Senior Manager, Professional Services in delivering outstanding customer service and teamwork.

Requirements

• Strong decision-making ability and willingness to support changing department initiatives
• Strong grasp of project costing
• Strong customer-facing experience; demonstrated ability to work with sales to help close business is a plus
• Experience working with CRM systems for pre- and post sales customer support, SAP. Microsoft Dynamics or Salesforce.com is a plus
• Experience with ServiceNow or other case management tools.
• Must understand technical issues, but is also a "big picture" thinker who looks for ways to improve and grow the product support operations
• Strong technical background in networking, telecommunications, contact center operations, or Cybersecurity.
• Demonstrated experience leading technical teams
• Excellent skills in developing and managing systems integration, online system support, customer support
• Master's degree in Business Administration, Computer Technology, Computer Science or related field, or relevant experience required
• Required experience:
• Experience with IT, networking, voice, and security systems design and implementation required
• Experience with enterprise networking equipment such as routers, switches, and firewalls, and virtualization.
• Experience with wireless transmission equipment and standards including Wi-Fi, LTE, and Satellite
• Extensive experience in managing commercial/enterprise/military IT and communications services businesses, including extensive customer interfacing and customer project management
• Accuracy and attention to detail
• Experience with network management software and project management software

Benefits

• Paid Time Off
• 401K with Employer Match and Profit Sharing
• Health and Wellness Benefits
• Learning and Development Opportunities
• Referral Program
• Competitive Pay
• Recognition
• Employee Stock Purchase Plan
• Inclusive & Supportive Culture