Deskside Consultant

Long View is seeking a proactive Deskside Consultant for a client site in Dallas, TX, to provide support on software, hardware, and computing platforms. The role involves assisting customers with troubleshooting and resolving technical issues, while also installing and configuring hardware and software. This is an onsite position at the client location.

Requirements

• 5+ years of related IT experience
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools
• Experience supporting Microsoft environments in a deskside support role
• Experience with the following: Microsoft Office 2010 / 2013 / O365, Windows/Linux/Mac OS environments, Remote support, PC/printer hardware / VPN / Citrix, Active Directory, Supporting mobile devices
• ITIL Incident Management understanding
• Ability to diagnose, research and solve technical and data issues independently
• Ability to work with ServiceNOW
• Knowledge of network security practices and anti-virus programs

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Accidental death & dismemberment insurance
• Short-term disability
• Long-term disability
• Supplemental life insurance
• Flexible Spending Accounts
• accident insurance
• critical illness insurance
• voluntary life insurance