Deskside Support Engineer

We are seeking a Deskside Support Engineer to provide direct, on-site technical assistance to users, ensuring their computer systems and software function smoothly.

Requirements

• End user support experience
• Troubleshooting hardware, software, and network issues
• Installing and troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
• Basic knowledge of enterprise LAN, WAN, Server setups and concepts
• Conference room A/V equipment assistance & troubleshooting
• Basic VOIP phone configuration & troubleshooting
• Smart hand support for peripheral and networking hardware
• Skilled in desk side support for Installing & troubleshooting Operating Systems
• Experience with Anti-spyware and Anti-virus software
• Basic installation and troubleshooting of standard software’s / application
• Basic installation and troubleshooting of office applications
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
• Basic understanding of mail configuration and troubleshooting of Mobile Device Management system
• Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris
• Basic configuration & troubleshooting of Apple machines /mobile devices
• Contribution towards creating KB article
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
• Knowledge and experience on Service requests and incident management process
• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.)

Benefits

• Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process
• Equal opportunities to all and values diversity
• Creating an accessible, supportive, and inclusive workplace