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ServiceNow
Senior Technical Support Engineer (One weekend shift rotation each month)
Join ServiceNow as a Senior Technical Support Engineer in Staines, UK. Leverage your 4+ years of support experience and AI integration skills to resolve complex issues. Enjoy career growth and a competitive benefits package.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 16, 2025
We are looking for a Senior Technical Support Engineer to join our global organization. As a support engineer, you will resolve technical cases for our customers, provide amazing customer support experiences, and contribute to process and product improvements.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Supportive and inclusive work environment
- Opportunities for career growth and professional development
- Competitive salary and benefits package
Requirements Summary
4+ years customer facing technical support experience, experience with AI integration, troubleshooting skills, and ability to explain complex technical problems
