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ServiceNow
Senior Technical Support Engineer (One weekend shift rotation each month)
Join ServiceNow as a Senior Technical Support Engineer in Staines, UK. Leverage your 4+ years of support experience and AI skills to enhance customer solutions. Benefits include career growth and a diverse work environment.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 16, 2025
As a Senior Technical Support Engineer, you will resolve technical cases for customers, providing amazing customer support experiences, and playing a key role in providing input across business units regarding process and product improvements.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- On-site work location
- Diverse and inclusive work environment
- Opportunities for career growth and development
Requirements Summary
4+ years customer facing technical support experience, AI integration experience, technical troubleshooting skills, and ability to read Java/JavaScript code
