Deskside Support Technician

The Deskside Support Technician is responsible for providing operational support and services as a part of Sharp's IT shared services. Responsibilities include but are not limited to application and computer systems support, ensuring compliance to corporate and divisional standards, and ensuring accuracy and integrity of services and support.

Requirements

• Must have at least 1-3 years of hands-on experience with PC hardware/software technologies and end user support.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Experience supporting Windows 10/11 environments and Office 365.
• Knowledge of VPN and remote access tools preferred.
• Familiarity with standard imaging tools, anti-virus software, and remote support tools.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, etc.).
• Ability to work independently and manage time effectively in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft MCP preferred but not required

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)