Desktop Engineer (Application Packager)

The Desktop Engineer Sr. Associate is a key contributor to ISS's global IT Service Delivery organization. The successful candidate will be a primary contributor to the Desktop Engineering team within IT Service Delivery and enjoys the challenge of implementing and managing technologies used by our workforce in their day-to-date operations.

Requirements

• 3 years' experience in creating, troubleshooting, and deploying autopilot deployments, applications, and patches with Intune and deployment rings.
• 3 years' experience in Intune Azure Cloud Migration and supporting Windows 10/11 & Office 365 products.
• 5 years' experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops.
• 3-5 years' experience in Microsoft's Active Directory and Group Policy.
• Extensive experience with Azure Ad and Intune, specifically focusing on Intune implementation and management.
• Experience with MacOS device Management – AirWatch or Intune MDM, VMWare Horizon, Workspace One is a plus.
• Experience in ServiceNow, Jira, Remedy, or similar service delivery application a plus.
• Knowledge of various hardware platforms including Dell, Lenovo, HP, and Apple, and ability to support iOS and Android mobile devices.
• First-hand knowledge of writing PowerShell scripts from scratch.
• Knowledge of structured Service Desk functions and operation under ITIL framework

Benefits

• Excellent written and verbal communication skills, telephone manners and a friendly disposition.
• Able to define & document IT/Product support procedures as required.
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
• Able to remain calm and focused in a highly pressurized and time-oriented environment.
• Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.
• Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Endpoint Manager Administrator Associate, or related certifications are highly desirable.
• Strong critical thinking, analytic and problem-solving abilities.
• Bachelor’s degree or equivalent work experience.