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GCash (Mynt - Globe Fintech Innovations, Inc.)
Incident Management (ST Telemedia Global Delivery Centre)
Join GCash in Makati as an Incident Management Specialist. Leverage ServiceNow skills to lead incident resolution, ensuring ITIL compliance. Bachelor's required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2025
We are seeking an Incident Management Specialist to lead our Incident Management Team in handling incidents in a timely and efficient manner. The ideal candidate will have a strong understanding of ITIL processes, excellent organizational and communication skills, and experience in incident management tools and platforms.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field
- Proven experience as an Incident Management Specialist or a similar role
- Strong understanding of ITIL processes, particularly in incident and problem management
- Excellent organizational and multitasking skills
- Strong communication skills, both written and verbal
- Experience with incident management tools and platforms, such as ServiceNow or JIRA
- Ability to lead and motivate cross-functional teams during high-stress situations
- Strong analytical and problem-solving skills
Requirements Summary
Bachelor’s degree in IT, Computer Science, or a related field, Proven experience as an Incident Management Specialist, Strong understanding of ITIL processes
