Desktop Engineer (Application Packager)

We are looking for a Desktop Engineer Sr. Associate to join our global IT Service Delivery organization. The successful candidate will be a primary contributor to the Desktop Engineering team and will be responsible for implementing and managing technologies used by our workforce. The candidate must demonstrate solid technical expertise, ability to prioritize, willingness to learn, and excellent customer success skills.

Requirements

• 3 years' experience in creating, troubleshooting, and deploying autopilot deployments, applications, and patches with Intune and deployment rings.
• 3 years' experience in Intune Azure Cloud Migration and supporting Windows 10/11 & Office 365 products.
• 5 years' experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops.
• 3-5 years' experience in Microsoft's Active Directory and Group Policy.
• Extensive experience with Azure Ad and Intune, specifically focusing on Intune implementation and management.
• Experience with MacOS device Management – AirWatch or Intune MDM, VMWare Horizon, Workspace One is a plus.
• Experience in ServiceNow, Jira, Remedy, or similar service delivery application a plus.
• Knowledge of various hardware platforms including Dell, Lenovo, HP, and Apple, and ability to support iOS and Android mobile devices.
• First-hand knowledge of writing PowerShell scripts from scratch.
• Knowledge of structured Service Desk functions and operation under ITIL framework

Benefits

• Excellent written and verbal communication skills, telephone manners and a friendly disposition.
• Able to define & document IT/Product support procedures as required.
• Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.
• Able to remain calm and focused in a highly pressurized and time-oriented environment.
• Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.