Desktop Engineering Manager

The Desktop Engineering Manager will lead and provide technical direction to the Desktop Engineering team, providing 3rd level global support to ISS offices across Americas, EMEA, and APAC. The successful candidate will have a strong technical background, excellent communication skills, and experience in leading a technical team.

Requirements

• Bachelor’s degree or equivalent work experience
• 3-4 years experience leading a Technical Support, Desktop Engineering, or other IT team
• 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM
• 5 years experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops
• 3 years experience supporting Office 365 products
• Experience in MacOS imaging, Powershell scripting, and PowerBI would be an advantage
• Experience in Cisco telephone systems and service delivery systems (ServiceNow, Jira, Remedy or similar service delivery application) a plus
• Knowledge of various hardware platforms including Dell, Lenovo, and Apple and ability to support iOS and Android phones
• Knowledge of structured Service Desk functions and operation under ITIL framework
• A+, MCSE, or other technology certifications a plus
• Excellent written and verbal communication skills, telephone manners, and a friendly disposition

Benefits

• Dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being
• Committed to fostering, cultivating, and preserving a culture of diversity and inclusion
• Invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace