Desktop Support Analyst

Desktop Support Analyst position responsible for managing and administrating SCCM and Intune environment, providing technical leadership and vision, and working on medium to large-scale projects.

Requirements

• SCCM Administrator Plan Upgrade
• SCCM infrastructure support
• Software update deployment to Workstation
• Third-party update deployment (Ivanti)
• Communications skills
• Problem solving skills
• Administrative services, ticket management and operation maintenance (ServiceNow experience preferred)
• Knowledge on Intune
• Knowledge on Autopilot
• Device policy management
• Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, virtual desktop
• Automated deployment/implementation of various vendor software to desktops
• Documenting processes and assuring continuous review of processes for maintenance and process improvement
• Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using System Center as well as vendor-based patching mechanisms
• Azure Virtual Desktop management
• Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops
• General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents