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American IT Staff
Desktop Support Analyst
Desktop Support Analyst at American IT Staff, Des Moines, Iowa. Manage SCCM/Intune environments, software deployment, patching, Azure Virtual Desktop, Autopilot imaging. ServiceNow ticket management required. SCCM certification preferred.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2024
This position is part of the End User Technology Desktop Engineering Team, responsible for managing and administrating SCCM and Intune environment.
Requirements
- SCCM Administrator
- System Center Configuration Manager component Software packaging and deployment
- Software update deployment to Workstation
- Third-party update deployment (Ivanti)
- Communications skills
- Problem solving skills
- Administrative services, ticket management and operation maintenance (ServiceNow experience preferred)
- Knowledge on Intune
- Knowledge on Autopilot
- Design and implement new solutions for desktop automation
- Automated deployment/implementation of various vendor software to desktops
- Documenting processes and assuring continuous review of processes for maintenance and process improvement
- Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11
- Azure Virtual Desktop management
- Maintain and develop Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops
- General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents
Requirements Summary
SCCM Administrator, Windows 10/11 support, and good understanding of Azure, Intune, and Autopilot
