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Sword Group
Desktop Support Engineer- Immediate Start
Join Sword Group as a Desktop Support Engineer in Aberdeen. Utilize ServiceNow for remote and face-to-face support, ensuring top-tier service. ITIL cert preferred.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 27, 2025
Sword is seeking a Desktop Support Engineer to join their Desktop Services team in Aberdeen, Scotland. The role involves providing remote and face-to-face support to customers, resolving incidents, and ensuring a first-class service. The position offers a full-time, permanent position within a dynamic IT environment.
Requirements
- Providing remote and face-to-face support to customers in a professional manner.
- Ensuring timely responses to incidents and ensuring appropriate logging.
- Working with other IT teams and the business to resolve desktop-related issues.
- Operating Systems – Windows 10/11 and Windows Server (2016, 2019, 2022)
- Microsoft applications – Microsoft 365, Office, Teams
- Basic hardware maintenance (replacing RAM, hard drives, etc.)
- Support tools – ServiceNow, TopDesk, N-Able
Benefits
- Flexible working
- Competitive Salary
- Personalised Career Development
- Comprehensive benefits package (generous annual leave, enhanced family friendly benefits, pension scheme, private health, well-being, and insurance schemes, employee assistance programme, discounted cash plan)
Requirements Summary
ITIL certification is a plus. Customer service skills and experience with Windows/Linux are needed. Driving license required and willingness to travel to Scotland
