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ServiceNow
Senior Support Account Manager (Service Delivery)
Join ServiceNow as a Senior Support Account Manager in England. Leverage ITSM/ITIL skills to enhance customer satisfaction and drive collaboration. Enjoy flexible work and career growth.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 1, 2025
ServiceNow is seeking highly motivated and professional individuals to join their Support Account Management (SAM) Services team. This role focuses on delivering world-class customer satisfaction by delivering proactive and reactive services, acting as a central point of contact for support-related activities, and driving cross-functional team collaboration. The position offers a supportive environment within a fast-growing organization with opportunities for career progression and wellbeing.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Excellent written and oral communication skills
- Experience dealing with technical support teams
- Fundamental understanding of ITSM
- Working knowledge of ITIL incident, problem and release management processes
- Ability to work with tight schedules and fast-paced environments
Benefits
- Flexible working culture
- Parental leave programs
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global, cross-functional mentoring program
Requirements Summary
Experience in AI integration, strong communication, and ITSM/ITIL understanding. Ability to work in a fast-paced environment and collaborate effectively. Knowledge of technical cloud environment
