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ServiceNow
Senior Support Account Manager (Service Delivery)
Join ServiceNow as a Senior Support Account Manager in the UK. Leverage ITSM and AI skills to enhance service delivery and customer satisfaction. Benefits include flexible work, childcare support, and tuition reimbursement.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 1, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction. The role involves proactive service delivery, problem-solving, and close collaboration with customers, with a focus on strategic account management. ServiceNow focuses on integrating AI to improve work and customer experiences and supports global operations.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Excellent written and oral communication skills.
- Experience dealing with technical support teams.
- Understanding of ITSM in enterprise environments.
- Comfortable working with all levels of management.
- Working knowledge of ITIL process.
Benefits
- Flexible working culture
- Childcare and caregiving benefits
- Learning experience platform
- Tuition reimbursement program
- Global, cross-functional mentoring program
Requirements Summary
Experience with AI integration. Excellent communication skills. ITSM understanding and management experience. Strong communication skills needed
Apply now
Strata Building
|
United Kingdom
United Kingdom
Senior
In-Person
Full Time
