Desktop Support Engineer

A&O IT Group is seeking a Desktop Support Engineer to provide onsite support for end users, including hardware and software troubleshooting, network management, and remote communication services. The role involves troubleshooting, communication, and customer service, and requires strong analytical and problem-solving skills. The position is subject to background verification.

Requirements

• Minimum 1-3 years’ experience in Windows Desktop support
• Experience with Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems (e.g. ServiceNow)
• Experience with Mobile device management including IOS and Android devices, and Enterprise encryption solutions
• Proven analytical, troubleshooting, and problem-solving skills
• Excellent communication, rapport building, and internal customer service skills