Desktop Support Engineer

A&O IT Group is seeking a Desktop Support Engineer to handle Incidents and Service Requests, providing support to end users for their IT devices and network connectivity. The role involves device hardware troubleshooting, network configuration, and maintaining a healthy desktop environment.

Requirements

• Minimum 1-3 years’ experience in Windows Desktop support
• Experience in Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow)
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Analytical, troubleshooting, and problem-solving skills
• Excellent communication and rapport building skills
• Ability to multi-task and meet SLAs