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Virtual Service Operations
Desktop Support in Andover, Massachusetts
Desktop Support role in Andover, MA with Virtual Service Operations. Provide break-fix support, IMAC, imaging. ServiceNow, incident/change management experience required. Health, retirement benefits, career growth.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 8, 2025
We are searching for a highly motivated and career-driven individual to join our growing team as Desktop Support in Andover, Massachusetts. The role involves providing workstation software break fix support, IMAC, image loads, and other client support duties to maintain workstation operations and customer satisfaction.
Requirements
- Previous working experience in Desktop Support is desired
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe
Benefits
- Ongoing learning and development opportunities
- Continuously growth opportunities
- Health benefits
- Retirement benefits
- Professional development opportunities
Requirements Summary
Previous experience in Desktop Support, knowledge of PC Imaging, and experience with change management and incident management
