Jam City

Desktop Support Level 3

Join Jam City in Buenos Aires as a Desktop Support Level 3. Leverage ServiceNow for ITSM, lead initiatives, and mentor while ensuring IT stability.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
August 14, 2025

We are seeking an experienced Desktop Support Level 3 to join our IT team. This role focuses on providing advanced technical support, leading IT initiatives, and ensuring the stability and security of our IT infrastructure. The ideal candidate will be a technical expert with a strong problem-solving mindset and a willingness to mentor junior team members.

Requirements

  • Advanced experience with ITSM and ticketing systems like Jira or ServiceNow.
  • Strong knowledge of Windows, macOS, Android, and iOS system administration.
  • Strong knowledge of Mobile Device management systems.
  • Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
  • Experience supporting enterprise applications like Office 365, Google Workspace, Okta, and SaaS platforms.
  • Experience troubleshooting higher-level technical issues involving research and problem-solving.
  • Demonstrated leadership and ability to provide expert-level IT support.

Requirements Summary

Expert knowledge of ITSM systems (Jira, ServiceNow), Windows, macOS, Android, and iOS. Familiarity with Active Directory, Okta, Group Policy, and SaaS. Experience with Enterprise applications is also required