Desktop Support Manager

Peraton is seeking a Desktop Support Manager to join their Department of State Bureau of Diplomatic Technology (DOS) Program. This role involves managing and improving desktop support services for consular applications, ensuring alignment with service level agreements, and providing Tier 2 and Tier 3 support to users. The team also supports crisis response initiatives and fosters a collaborative culture within the team.

Requirements

• U.S. citizenship and an active SECRET Government Security Clearance
• 8 years of broad technical experience in information technology and management information systems
• Experience managing information technology support and/or help desk functions
• Familiarity with information technology management concepts and methodologies
• Experience using Remedy or ServiceNow CRM

Benefits

• Competitive Salary
• Discretionary Bonus