Desktop Support Technician Windows/Mac

NearSource is looking for a Desktop Support Technician to provide on-site technical support for a leading enterprise in the design software space.

Requirements

• Deliver day-to-day technical support for desktop/laptop systems, mobile devices, and peripherals (Windows, Mac, tablets, phones)
• Troubleshoot hardware/software issues, ensuring timely resolution in line with defined SLAs
• Install and configure workstations, applications, and collaboration tools (e.g., Zoom Rooms)
• Serve as the primary IT contact for onsite support, managing customer expectations with professionalism
• Coordinate asset management processes including inventory, shipping, receiving, and record-keeping
• Administer endpoint deployment using tools like AutoPilot Imaging
• Maintain accurate hardware and software records through internal systems
• Collaborate with infrastructure, server, and network teams to support on-site issues
• Contribute to documentation and knowledge base for IT procedures
• Drive process improvements and ensure compliance with IT service standards