Digital & AI Governance & Audit Analyst (ITSM & DR)

Digital & AI Governance & Audit Analyst (ITSM & DR) role supports the governance, audit readiness, and continuous improvement of IT Service Management (ITSM), Disaster Recovery (DR), and Backup & Restore processes.

Requirements

• 1–3 years of relevant experience in IT Service Management, IT governance, disaster recovery, or audit support.
• Working knowledge of ITSM principles, ITIL practices, DR lifecycle, and ISO/IEC 20000 frameworks.
• Familiarity with platforms such as ServiceNow, Confluence, or JIRA (preferred but not required).
• Strong interpersonal and teamwork skills with the ability to engage stakeholders across IT and business functions.
• Detail-oriented, analytical mindset; comfortable interpreting service management data and audit outcomes.

Benefits

• Annual global incentive plan-bonus
• Introduction program according to company standards
• Development trainings
• Career opportunities for internal employees
• Referral bonus system
• Recognition program
• Supplementary pension plan after the trial period with the employer's contribution
• Social fund (various support and perks for employees)