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syntax
Service Manager
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 28, 2025
Syntax is seeking a Senior Service Manager to ensure operational excellence for their managed services. The role involves overseeing multiple customer relationships, coordinating delivery of services, preparing reports, and providing leadership to technical teams. The ideal candidate will have experience in Service Management (ITIL-based) and a strong customer focus.
Requirements
- Several years of experience in Service Management (preferably ITIL-based)
- Strong understanding of Managed Cloud Services, Application Management, or SAP Operations
- Excellent customer focus and communication skills
- Structured, solution‐oriented approach
- Experience with ServiceNow or similar Service Management platforms
- Excellent German and English language skills
- Strong communication and presentation skills
Benefits
- Competitive compensation
- Attractive benefits
- Flexible working time models
- Home office
- Open feedback culture
- Individual career planning
- Continuous training and coaching
- Global tourist opportunity
- Modern environment
Requirements Summary
3+ years service management experience (ITIL-based), understanding of managed services, and strong communication/presentation skills. ServiceNow experience is required
