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Spektrum
Digital Support Specialist (Remote)
Join Spektrum as a Remote Digital Support Specialist, leveraging ServiceNow for helpdesk support, user onboarding, and application monitoring for NATO.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Knowledge Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
Spektrum is seeking a Digital Support Specialist for a remote position supporting NATO and their Alliance. The role involves providing helpdesk support, user onboarding, application monitoring, and documentation. The position supports Capability Development & Management Support, Requirements Management, Capability Development, and Strategic Planning for NATO capabilities.
Requirements
- Two years of vocational training in IT, computer-related sciences, or related disciplines
- 3 years of helpdesk or end-user support experience
- Experience with helpdesk tracking/ticketing software (e.g., Jira, GitLab, ServiceNow, Remedy)
- Familiarity with Agile/DevSecOps practices
- Experience documenting solutions, FAQs, troubleshooting guides, and maintaining knowledge management entries
- Knowledge of data security principles
- Experience with application monitoring and incident management
- Strong communication skills
Requirements Summary
2 years IT training, 3+ years helpdesk experience, and proficiency in helpdesk software like Jira/LabX. Strong communication & documentation skills
