Director Information Technology II

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world. We're looking for a Director Information Technology II to lead operations that deliver predictable, high-quality customer experience for Fiserv products used by issuer clients daily.

Requirements

• 13+ years of experience in incident management and production support operations
• 13+ years of experience in IT service management (ITSM) and ITIL frameworks
• 10+ years of experience with monitoring, observability, and APM tools
• 10+ years of experience designing and implementing automation and remediation scripting
• 8+ years of experience with enterprise ITSM platforms
• 8+ years of experience in operational metrics, KPI analysis, dashboarding and reporting

Benefits

• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave