Director ,IT Program/Project Management

As a Director, IT Program/Project Management, you will lead complex programs and drive innovation, working with business, product, and technology leaders. You will establish intake processes, prioritize programs, and manage risks and dependencies. The ideal candidate has 15+ years of experience as a Portfolio/Program Manager in an enterprise software company, with experience in AI, digital customer experience, and Agile/Scrum methodologies.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years of experience as a Portfolio/Program Manager in an enterprise software company having managed highly complex, highly visible, company level initiatives.
• Experience managing products, programs, or services in the digital customer experience space, digital learning space.
• Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans.
• Ability to create framework for execution and ensure process governance (Agile, Kanban, SAFe, Scrum, Scrumban, Hybrid)
• Experience in working with leaders to define business objectives, OKRs, Goals/KPIs.
• Ability to drive strategic planning & execution with serious leaders across product management, engineering & operations teams.
• Strong decision making, decision driving skills based on data and business benefit.
• Lean program management, continuous learning, adaption, and improvement.
• Must enjoy working in a highly collaborative, matrixed environment.
• High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change.
• Comfortable presenting operating & governance models, program plans, status etc to large audiences and senior executives in person, virtual, and via webinars.
• Thrive in ambiguity with proven track record of out of the box problem solving skills.
• Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done.
• Prior history working with the ServiceNow platform a major plus.
• Preferred - Engineering or Product management background (in addition to strong program management experience).
• Strong business acumen. Very strong influencer, communicator & leader.
• A seasoned technical program management professional, ability to work as an individual

Benefits

• Base pay of $189,200 - $331,100
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs