Director of Customer Support

3E is a mission-driven company that enables a safer, more sustainable world. We are looking for a Director of Customer Support to own and elevate our global support operations, setting the standard for how we serve, solve, and scale customer needs across regions and products.

Requirements

• 10+ years of customer support/service operations experience within the SaaS industry
• 5+ years in global leadership roles
• Experience managing globally distributed teams, including contractors (e.g., APAC, EMEA)
• Proven success leading customer support teams for a SaaS product suite or multiple software products within a complex, fast-paced environment
• Hands-on experience with Zendesk (or similar platforms like ServiceNow, Freshdesk, Salesforce Service Cloud)
• Track record of driving organizational change, influencing cross-functional teams, and championing customer-first thinking

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Generous PTO accrual and paid parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)