Director of Customer Support

We are a mission-driven company with the purpose to enable a safer, more sustainable world! We're looking for a Director of Customer Support to own and elevate our global support operations.

Requirements

• 10+ years of customer support/service operations experience within the SaaS industry
• 5+ years in global leadership roles
• Experience managing globally distributed teams, including contractors (e.g., APAC, EMEA)
• Proven success leading customer support teams for a SaaS product suite or multiple software products within a complex, fast-paced environment
• Hands-on experience with Zendesk (or similar platforms like ServiceNow, Freshdesk, Salesforce Service Cloud)
• Track record of driving organizational change, influencing cross-functional teams, and championing customer-first thinking
• Strong operational and people leadership—able to assess performance, motivate teams, and course-correct as needed
• Empathetic and emotionally aware leader who communicates clearly, builds strong relationships, and brings out the best in others

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Generous PTO accrual and paid parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)