Zayo Group

Director of HR Analytics & Services (Ops)

Director of HR Analytics & Services at Zayo Group. Lead data-driven HR strategy, transform operations using ServiceNow ticketing systems, HRIS platforms like Workday, and analytics tools. 8+ years HR leadership required.

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Direct Hire
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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IT Service Management
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Reporting and Analytics
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 19, 2025

Zayo is seeking a forward-thinking Director of HR Analytics & Services who can lead with strategy and thought leadership to drive data-informed people strategies and ensure exceptional delivery of HR operational services.

Requirements

  • Minimum of eight (8) years of HR Leadership experience in HR shared services including at least 5 years in HR Reporting and Analytics Leadership experience
  • Complex judgement based on advanced analytical skill sets and advanced level of communication skills with the ability to negotiate mainly internally and often with higher organization levels
  • Demonstrated success transforming HR functions from transactional to strategic and system-enabled high-performing teams
  • Experience with HRIS platforms (Workday strongly preferred)
  • Strong process improvement mindset
  • Excellent change management, project management, and communication skills
  • Familiarity with ticketing systems (preferably ServiceNow)
  • Expertise implementing or managing data analysis and visualization tools

Benefits

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Generous paid time off policy including paid parental leave

Requirements Summary

8+ years of HR Leadership experience, 5+ years in HR Reporting and Analytics Leadership experience, Strong analytical and communication skills